User Guide

About Orders

Purchase Steps

STEP1. Select products and add them to your cart.

STEP2. Log in or register as a member

STEP3. Enter customer information 

STEP4. Select payment method and delivery options.

STEP5. Order completion *An automated order confirmation email will be sent once your order has been successfully placed.

Contact Methods

All communications are conducted via "email" or the "inquiry form."

Important notices, including order confirmations, payment methods, billing amounts, and shipping information, will also generally be sent by email.
*Please ensure that your mobile phone or free email account is configured to receive emails from 【contact@marucamera.jp】.

Product Inventory

Except for some products, the items listed are managed in a unified inventory system with our physical stores and other platforms.
If an ordered item is out of stock, we apologize for the inconvenience, but we will contact you to inform you of this and cancel your order. Thank you for your understanding in advance.
*Please note that we cannot provide alternative products or offer discounts on alternative products.

Pricing

Our store only accepts transactions at the displayed price at the time your order is placed. We cannot offer discounts on the regular price. Please also note that sales prices and campaign details may differ from those at our physical stores.

Other Important Notes

・If there is an error in product information such as the price due to a mistake on our part, we may contact you and cancel your order. Thank you for your understanding in advance.
・As most of the products we carry are one-of-a-kind items, we do not accept cancellations after an order has been placed. Thank you for your understanding in advance.
・We do not offer gift wrapping or item reservation services.
・If you require an invoice, please indicate this in the [Remarks] section when placing your order. We will enclose it with your product and ship it out.
*We issue one invoice per order, not one for each product.
*We cannot issue invoices with blank recipient or description fields.

Payment Methods

Credit Card Payment 

*Important (Updated December 2024)

To prevent orders placed with fraudulent cards, when we receive an order paid by credit card,
we will conduct a "phone identity verification" + "verify your photo ID data."
We apologize for the inconvenience this may cause.
*We cannot communicate via email or text only.
*We can only ship if the ID data matches the shipping address.
*As we conduct the review ourselves, we cannot provide detailed reasons even if shipping is not permitted.
*If there is a possibility of a fraudulent card, we will cancel the order without prior notice.

■The following cards are accepted:

■Notes
・We use a system called TLS.
　Please rest assured that your card number is encrypted when transmitted.
・Our card payment system does not issue credit card usage receipts.
　Please check the usage statement sent by your card company.
・Depending on your usage status, you may be asked to change to another payment method.
・We may ask you to verify your identity (e.g., via phone) when placing your order.
・You cannot use a credit card under a name different from your own.

・If the purchaser's information differs from the cardholder's name, we may cancel your order.

■Important Notes for Debit Card Users
If the billing amount changes due to an out-of-stock item, cancellation, return, or other reason when using a debit card, the system may "temporarily" result in a double or triple withdrawal, and it may take "45 to 60 days for the refund to be credited to your account." Processing will be handled in accordance with the regulations of your card issuer, so please wait for the refund from your card issuer.
*We cannot provide early refunds via bank transfer or other methods even if requested. (Please contact your card issuer regarding the time required for a refund or any other questions.)

Please use the above debit card with an understanding of its characteristics.

Bank Transfer / Postal Transfer

■The payment deadline is 4 days after you receive the order confirmation email.
If payment is not confirmed after the deadline, your order will be canceled.
■The bank transfer details and billing amount are provided in the "Order Confirmation Email" sent by our store during order processing.
Please wait a moment after placing your order until we complete the order processing.

・Please be careful not to lose your bank transfer receipt.
・If you transfer more than the payment amount, the excess amount will be refunded, and the transfer fee will be borne by you.
・The transfer fee is to be borne by the customer.
・We will ship the product as soon as your payment is confirmed.
・The earliest shipping date is the day after payment confirmation.
・Please note that we generally cannot ship on the same day your payment is confirmed.

・Bank of Yokohama

Branch: Shin-Yurigaoka Branch　

Branch Code: 830

Savings Account: 6248056

Account Name: Ka) Diggie

Product Condition

We categorize the condition of used products into eight ranks.