Frequently Asked Questions (FAQ)

About Purchases

Are the used cameras in good working order?
All products we carry have been tested for functionality, and their condition is described in detail on the product page.
Some cameras have been tested for image quality, while others have not. (This is indicated in the product description.)
We recommend checking the image quality after purchase.
How much is the shipping fee?
The flat rate is 1,000 yen nationwide, but additional shipping fees may apply to remote islands and certain areas.
Are customs duties included in the product price?
No, customs duties may be charged separately.
If I return the item, will I also be refunded for the customs duties I paid?
If a return is made, only the product price will be refunded.
Do you ship worldwide?
We do not currently ship overseas.
Can I return or exchange the item?
Returns are accepted only for natural failures or malfunctions within 7 days of the product's arrival.
We cannot accept returns for customer convenience.
We also cannot accept exchanges for other products, as our used items are one-of-a-kind.
Can I pay by credit card?
We accept credit card payments.
Can I reserve or hold an item?
For trade-ins, we can hold an item for 5 to 7 days only if the selling and purchasing prices have been agreed upon in advance. We do not accept standard reservations or holds, returns or exchanges of ordered items, or cancellations after an order has been placed.
Can I request a specific item?
We accept requests at any time, but we do not provide arrival notifications.
If you are looking for a specific product, please feel free to contact us.

About Purchases from Us

Do you buy used items?
Yes, we buy items at any time.
We purchase new and used items, as well as film and digital cameras.
How can I sell an item to you?
We accept in-store purchases, courier-based purchases, and on-site purchases (subject to conditions).
For details, please contact the following store.
Maru Camera
TEL: 03-6823-7337
Mail: contact@marucamera.jp