Regarding returns
・Almost all products sold in our online store are used items.
Only natural failures and malfunctions occurring within 7 days after the product arrives are eligible for returns and refunds.
・For consignment items, some cannot be returned under any circumstances (clearly stated on the product page), while others may be returned and refunded in the event of a natural failure or malfunction within 7 days.
・If a return occurs, the refund will cover the product price plus shipping costs. (Customs duties, bank transfer fees, etc. are not included.)
※Even if within 7 days after purchase, returns will not be accepted in the following cases.
■ Defects described in the product description and shown in the images, as well as scratches, dents, dust, mold, odors, stains, etc., on the exterior or interior that do not affect the original functionality.
Furthermore, if the reason is due to customer dissatisfaction (stains or scratches on the exterior, poor usability, color difference from the images, etc.).
■ Deterioration of accessories such as lithium batteries.
■ Dead pixels on LCD displays, electronic viewfinders, image sensors, etc.
■ If the product has been repaired or modified by anyone other than our company, or if it has been used improperly.
■ Malfunctions and damage caused by mud, sand, water exposure, etc.
■ Malfunctions and damage caused by natural disasters, fires, geological disasters, etc.
■If the accessories included at the time of purchase are missing or damaged. Also,malfunctions, damage, mold, rust, deterioration, discoloration, etc., caused by improper storage or maintenance.
■ Malfunctions and damage caused by intentional or grossly negligent acts.
■ If you purchased the product by mistake or wish to return it because it was not to your liking after arrival.
■ If the product was forwarded through a forwarding company or a third party, it will not be eligible for returns or warranty as it has been handled by someone other than our store.
■ If more than 2 weeks pass before you complete the procedure to ship the defective product back to our store.
■ If you refuse to pay customs duties and request a cancellation.
■ If our staff checks the operation and finds no issues, or if the symptoms cannot be reproduced.
■ If the focus cannot be adjusted when a mount adapter is attached, etc.
We are happy to provide additional images and other flexible support.
・Customs duties are not included in the product price. Please proceed with your purchase acknowledging that customs duties may be charged separately. (For international orders)
・If paying in a foreign currency, the refunded amount may be affected by exchange rates.
If you have any questions, please contact us before purchasing.
mail: contact@marucamera.jp
Instagram: @marucamera_store
Official LINE: @marucamera